Little courtesies that oil the cogs of the grind of everyday life

Little phrases such as ‘I’m sorry to trouble you,’ ‘Would you be so kind as to—?’ ‘Won’t you please?’ ‘Would you mind?’ ‘Thank you’—little courtesies like these oil the cogs of the monotonous grind of everyday life—and, incidentally, they are the hallmark of good breeding.

~ Dale Carnegie, How to Win Friends & Influence People

Remember that name…

…the average person is more interested in his or her own name than in all the other names on earth put together. Remember that name and call it easily, and you have paid a subtle and very effective compliment.

~ Dale Carnegie, How to Win Friends & Influence People