Making a deposit into an emotional bank account

Probably the most important deposit you can make into an Emotional Bank Account is just to listen, without judging or preaching or reading your own autobiography into what someone says. Just listen and seek to understand. Let him feel your concern for him, your acceptance of him as a person.
He may not respond at first. But as those genuine deposits keep coming, they begin to add up. That overdrawn balance is shrinking.

~ Stephen R. Covey